Help Description

Providing “Cloud” service for your business is our expertise. Our team dedicated to the success of business service in the cloud and highly support your success ; so that all forms of “cloud” service will be easy for you.

Our Center Operational Network actively monitor, detect, and measure availability and service achievement of our IT infrastructure in real-time 24×7, for 365 days of the year. Supposing we are having trouble that affect your service, you will be automatically notified.

In other case, if you are limited to access our services, you don’t have to be worry, because our team always be ready to help you.

Our standard support includes service through ticket and email, 24×7, 365 days in a year. Customers may register service requests :

During Office Hours Monday – Friday: 08.30 – 17.30
Help Portal:

Outside Office Hours
For registered customers, if in an emergency situation that requires to resolve problems quickly, please do the following:

Send email: cc to

Please include your Account ID and Subscription ID, to make it easier for our team to check.
If there is no reply within 10 minutes, please contact our Emergency Assistance number at:

+62 21 – 2856 5201

Billing Confirmation

For information regarding billing please email to:

If we received billing confirmation outside office hours, it will be processed in the next business day.

It is better if you use payment by Midtrans in your control panel. With Midtrans, it will immediately and automatically enter to your cloud account. If you pay by bank transfer, it is more slow and only process manually by our finance team during office hours. When you pay by Midtrans, no need to send us the receipt, it is all automatic.

Before contacting our service, you may check our Basic Knowledge in Assistance Portal, which contains valuable information and tips of common problems.

For further service, please contact our team to discuss your needs.

Copyright © 2019 Cloudmatika. A Division of PT. Awan Solusi Informatika. All rights reserved.